Frequently Asked Questions

Frequently Asked Questions

Welcome to Rock Eternal Support

We're grateful you're here. Below are answers to the most common questions about our products, shipping, orders, faith-driven mission, and more.

Orders and Shipping

How long does shipping take?

Orders are typically processed within 2-5 business days. Once shipped, delivery times vary depending on location and carrier speed. 

Do you ship internationally?

No, not at this time. We currently ship to customers in The United States of America, but please check back frequently as we are always updating the way we do things around here. 

Will I receive tracking information?

Absolutely! Once your order ships, you'll receive a confirmation email with tracking details.

Can I change or cancel my order?

We begin processing orders as soon as they come in. 

To view our shipping policy in full, please click here.

Returns and Exchanges

What is your return policy?

For a complete rundown of our return policy, please visit the return policy page on our homepage footer. For a shortcut, follow this link.

How do I start a return?

Please see our return policy for details and see how you can reach out through our support page with your order number and reason for the request. Once you get in touch, one of our team members will guide you through the process. You can email our customer support at myrocketernal01@gmail.com.

Products and Sizing

How do your shirts fit?

Sizing is dependent on the product selected. A lot of our apparel features a modern unisex fit designed for everyday comfort. We recommend reviewing our sizing chart in each product description page before ordering. 

Are your products true to size?

Yes, most customers find our apparel fits true to size. However, our best advice would be to check the fit in the product description as some of our items do either have a more fitted or over-sized fit. If you are looking for a more over-sized fit on those more true-to-size products, consider sizing up.

What materials do you use?

We prioritize quality, comfort, and durability using soft premium fabrics selected for daily wear.
Most of our apparel is made from 100% cotton. 

How should I wash my apparel?

For best results:

  • Wash cold inside out
  • Tumble dry on low, hang or lay flat to dry
  • Avoid ironing directly over graphics

Faith and Mission

What is Rock Eternal?

Rock Eternal is a faith-based apparel brand created to inspire bold faith, encourage conversations about Jesus, and spread hope through everyday fashion.

What does your brand stand for?

We believe in:

  • Jesus
  • God the Father
  • The Holy Spirit
  • Faith Over fear
  • Walking with Jesus daily
  • Encouraging others through love and truth
  • Using fashion as a way to share the Gospel
  • Growing God's Kingdom

Do you give back to the community?

Yes. Giving back is part of our mission. We care deeply about this world God has created for us. Some of the causes close to our hearts are:

  • Ocean conservation
  • Stopping animal cruelty
  • Autism Awareness
  • Supporting sick children and families in need

With each purchase, you help to partner with and support us in these initiatives, so thank you!

Wholesale and Partnerships

Do you offer wholesale opportunities?

Yes! We work with approved retail partners interested in carrying Rock Eternal products. Please check out our Wholesale Page for more information and how to get in touch with us.

Do you collaborate with influencers or creators?

Absolutely! We love partnering with authentic creators, influencers and faith-driven communities who align with our mission. If you create faith-based, lifestyle, or inspirational content, have an engaged audience, want to collaborate on meaningful, purpose-driven campaigns, love wearing your faith out loud then we'd love to connect. Email us and let's build something eternal.

Payment and Security

What payment methods do you accept?

We accept major credit cards, debit cards, and select digital methods available at checkout.

Is my payment information secure?

Yes. Your payment and personal information are processed securely through trusted encrypted payment providers.

Contact Us

Still have questions?

We'd love to help.

Contact Rock Eternal though our website contact us form or customer support email, and a team member will get back to you as soon as possible.

Thank You!